Call Centre
Your Call Centre Partner for Seamless Success
Maximize customer satisfaction and business growth with our dedicated inbound and outbound call centre services.
95%
Customer satisfaction rate with our call centre solutions.
80%
Conversion rate for leads generated by our outbound sales team.
Over 10,000 calls handled daily with precision and expertise
Customized Solutions for Every Customer Interaction
Whether you’re generating leads or delivering exceptional post-sale support, our call centre solutions are designed to drive measurable results. We combine technology, expertise, and customer-focused strategies to enhance every interaction.
Inbound
Inbound Call Centre Services is a support focused service where call centre
agents receive incoming calls from customers, where the goal is to address
the customer's needs or inquiries.
List of outbound services we offer:
● Customer service and support for resolving issues or answering
questions.
● Handling inquiries related to products, services, or account information.
● Account activations and setup assistance.
● Welcome or impact calls to onboard new customers.
● Managing returns, complaints, or technical support requests.
Outbound
Outbound Call Centre Services is a sales focused service where call centre
agents initiate calls to customers or prospects to achieve specific business
objectives.
List of outbound services we offer:
● Sales calls for generating leads and acquiring new customers.
● Upselling and cross-selling products or services to existing customers.
● Follow-up calls, such as post-sale support or satisfaction surveys.
● Appointment setting for meetings or consultations.
● Renewal reminders for subscriptions, memberships, or contracts.
● Retail promotions and loyalty program outreach.
Global Excellence Outsource with Confidence
Our call centre services are trusted by international clients to deliver high-quality customer interactions. With a focus on cost-effectiveness and reliability, we ensure your brand maintains its reputation while expanding its reach
Cost-Effective Solutions
South Africa offers competitive pricing for high-quality call centre services, thanks to favourable exchange rates. For businesses based in countries with stronger currencies, outsourcing to South Africa allows them to leverage cost advantages, significantly reducing overheads without compromising on service excellence.
Skilled Workforce
South Africa is home to a highly skilled and well-trained workforce, with agents fluent in English. These professionals are not only proficient in communication but also possess expertise in customer relationship management, problem-solving, and navigating advanced call center technologies. This ensures smooth communication, efficient issue resolution, and exceptional customer experiences.
Time Zone Alginment
South Africa’s time zone aligns well with major markets in Europe,
making it convenient for businesses to manage operations
seamlessly.
Advanced Infrastructure
With state-of-the-art technology and reliable internet connectivity,
South Africa is equipped to handle complex call centre operations
efficiently.
Cultural Compatibility
South Africans are known for their friendly demeanour and
customer-focused attitude, making them ideal representatives for
global brands.
Meet the Team
Leadership that Inspires Success
Trevor Maruza
International Call Centre Manager
Lungile Zwane
Domestic Call Centre Manager
Zanoxolo Bekwa
Domestic Call Centre Manager
Let’s Talk About Your Call Centre Needs
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