Our People & Processes
Building Exceptional Sales Teams
The quality of our people defines the success of our campaigns. At Real Promotions, we’ve developed rigorous processes to ensure we field only the most skilled, trustworthy teams to represent your brand.
Rigorous Selection Process
Finding Elite Sales Talent
Our comprehensive assessment identifies candidates with the perfect combination of skills, character, and potential.
Initial Interview
Thorough evaluation of experience, communication skills, and sales aptitude.
Field/Call Center Observation Day
Candidates shadow experienced team members to understand real-world requirements.
Final Interview
In-depth assessment of cultural fit, values alignment, and growth potential.
Continuous Evaluation
Regular performance reviews after hiring to ensure ongoing excellence.
Regular performance reviews after hiring to ensure ongoing excellence.
Team Leadership Structure
Management Excellence
Our organizational structure ensures close supervision and accountability at every level.
Dedicated Team
Leaders
Direct oversight of field and call center teams.
Regional Managers
Coordination of multiple teams within geographic areas.
Quality Assurance Specialists
Independent monitoring of performance and compliance.
Client Relationship Managers
Dedicated points of contact for each account.
Executive Oversight
Senior management involvement in campaign planning and performance.
This tiered approach provides the perfect balance of supervision, support, and accountability.
DAILY TRAINING PROTOCOL
Continuous Improvement
We maintain performance excellence through structured daily training.
Morning Preparation
Campaign objectives, product updates, and technique refinement.
Real-Time Coaching
On-the-spot guidance during field and call center activities.
Afternoon Debrief
Performance review and strategy adjustments.
Weekly Development
Extended training on products, skills, and industry knowledge.
Targeted Improvement Plans
Personalized coaching for team members who need additional support.
Our training approach ensures consistent quality while continuously raising performance standards.
QUALITY ASSURANCE MEASURES
Maintaining Excellence
We implement comprehensive controls to ensure the integrity of every customer interaction.
Mystery Shopping
Independent evaluation of field representatives.
Call Monitoring
Recording and assessment of call center interactions.
Customer
Verification
Post-sale confirmation of details and satisfaction.
Performance Metrics
Tracking of key indicators across all channels.
Client Reporting
Transparent sharing of quality measurements.
These measures protect your brand reputation while continuously improving our service delivery.
Experience the Real Promotions Difference
Our people make the difference in direct marketing success. Contact us to learn more about how our exceptional teams can deliver results for your brand.