International Call Centre Services
World-class Contact Center Solutions for Global Brands
Real Promotions leverages South Africa’s world-class BPO capabilities to deliver exceptional service at competitive rates. South Africa has been acknowledged as the “Offshoring Destination of the Year” twice and the “Most Favoured Global Offshore Customer Experience Delivery Location” in 2021, making it an award-winning hub for high-quality business process outsourcing.
Exceptional Service at Competitive rates
Why Choose South Africa for Your Contact Centre Needs
Time Zone
Advantage
South Africa’s strategic positioning (GMT+2) allows for convenient overlap with European business hours while offering cost advantages over European-based operations.
Cultural
Alignment
South African agents possess natural cultural affinity with European, UK, and US markets.
English
Proficiency
Our agents are fluent English speakers with neutral, easy-to-understand accents.
Cost Efficiency
Competitive labor rates offering up to 60% savings compared to onshore operations without sacrificing quality.
Advanced
Infrastructure
Enterprise-grade technology, redundant power systems, and robust disaster recovery protocols.
Inbound, outbound or Specialized Services
Comprehensive Call Centre Capabilities
Inbound Services
- Customer service and support excellence.
- Technical helpdesk and troubleshooting.
- Order processing and account management.
- Appointment scheduling and confirmation.
- Customer retention and loyalty programs.
- Complaint resolution and customer recovery.
Outbound Excellence
- New customer acquisition campaigns.
- Lead qualification and appointment setting.
- Cross-selling and upselling initiatives.
- Market research and customer surveys.
- Win-back campaigns for former customers.
- Post-sale verification and satisfaction checks.
Specialized Campaigns
- Lead warming and nurturing programs.
- Multichannel follow-up coordination.
- Virtual receptionist services.
- Email and chat support integration.
- Social media response management.
- Customer journey enhancement initiatives.
Ensuring high performance
Quality Assurance Framework
Rigorous Agent
Selection
Only 5% of applicants meet our stringent hiring standards.
Comprehensive
Training
4-week initial training program with ongoing development.
Call Monitoring
100% call recording with systematic quality review process.
Performance
Metrics
Real-time dashboards tracking all essential KPIs.
Customer
Satisfaction
Post-call surveys and detailed feedback analysis.
ISO Compliance
Adherence to international quality management standards.
Ensuring Uptime
Technological Infrastructure
Cloud-Based
Solutions
Latest cloud contact centre technology allowing easy scaling and remote agent capabilities.
Omnichannel
Platform
Seamless integration of voice, email, chat, SMS and social media channels.
Advanced Analytics
AI-powered speech analytics and performance optimization tools.
Intelligent Routing
Sophisticated call distribution based on agent skills and customer profiles.
Transform Your business
International Client Benefits
Dedicated Account Management
Specialized teams focused exclusively on international client needs.
Transparent
Reporting
Comprehensive analytics and performance dashboards available 24/7.
Flexible
Contracting
Options from project-based work to fully dedicated teams.
Seamless
Integration
Processes aligned with your existing systems and workflows.
Cultural Training
Specialized training for agents serving specific international markets.
Information
Security
Full compliance with international data protection regulations including GDPR.
Call Centre Success Metrics
16%
Average improvement in customer satisfaction scores within 3 months.
40–60%
Typical cost savings compared to UK/US/EU-based operations.
25–30%
increase in conversion rates through our optimized sales processes.
85%
and above is our consistent first-call resolution rate.
92%
Client retention rate over the past five years.
20
seconds or less is our average answer speed.
International Client Testimonial
“Switching our customer service operations to Real Promotions has been transformative for our business. Their South African team delivers the perfect combination of service quality, cultural alignment, and cost efficiency that we couldn’t find elsewhere. Our customers actually comment on how pleasant their support experiences are now.”
– Founder, UK Business Owner
Ready to Transform Your Business?
Contact our International Business Development team today to discuss how our world-class call centre can deliver exceptional results for your brand while significantly reducing your operational costs.